I’m a design leader and systems thinker who connects the dots, turning complexity into clarity. Over 20+ years, I’ve worked at the intersection of design, business, and innovation, shaping how enterprise organizations approach product design at scale. For the past six years, I’ve been designing AI-powered solutions and AI Platforms for enterprise. What makes my approach different is that I lead by working at both ends of the spectrum: setting strategy with the C-suite and staying hands-on in the craft. I champion empathy-driven leadership and have built and scaled high-performing design teams across multiple companies.
What I do best
AI Systems Design
- Lead design for Platform AI powering the Diligent One Platform, serving 75% of the Fortune 500
- Design Agentic AI workflows, grounded in HITL frameworks
- Led AI strategy for a 26,000+ user enterprise suite: 3× ROI, 37% efficiency boost, 22% faster time-to-offer
0-to-1 Innovation
- Delivered an AI-powered business intelligence app for a global energy enterprise: $8M/hour in new revenue, winner of the Pipeline & Gas Journal Best Digital Transformation Award
- Led strategy and design of an NSC Award-winning AI-powered predictive safety app for an electric utility: reducing severe injuries by 63%, from an average of 15 per year to 4
Platform Thinking
- Define system-level experiences, lead vision and execution across end-to-end systems, and build reusable design foundations that help teams ship faster and more consistently across the portfolio
Product Vision & Strategy
- Partner with C-suite leadership to frame ambiguous problems into actionable product vision and validated business opportunities
- Pioneer AI-native ways of working to sharpen product decisions
Design Leadership
- Grew a top-tier $5M+ account through trust-based client relationships
- Honoured with Slalom’s People First Award for for leadership through ambiguity
- 15+ years hiring and coaching high-performing design teams
Staff Product Designer
Lead end-to-end design for Platform AI and Core Services powering the Diligent One Platform, the AI-native governance, risk, and compliance suite trusted by 75% of the Fortune 500. Define system-level AI experiences and reusable patterns that scale across the product portfolio.
Design Principal
Drove AI product strategy for a global HR tech platform serving 26,000+ customers. Led the 0-to-1 design of Employ's first AI Companion for recruiters, iterating from POC to MVP through data-driven design and user research. Facilitated executive alignment on AI-integration, influencing the cross-functional roadmap and business objectives.
Director Experience Design
Led agile discovery and delivery for global enterprise clients across multiple industries through human-centered, AI-driven design. Partnered with executive leadership on strategic initiatives, and built and scaled the Vancouver design practice from the ground up. Led business development alongside staffing and capacity planning.
Consultant
Advise organizations on AI product innovation and agentive technology integration. Lead product discovery engagements across emerging technology spaces.
“Tera is one of the most compassionate leaders I have had the pleasure to work with in my career. Her empathy is rooted in deep understanding and curiosity about the human condition. Her work exudes those values and touches those she leads.”
“Tera delivered on our brand promise through and through, proving to our clients that we could help them scale their product development, not only with engineering but with design. Thanks to Tera’s lead from the front working style, she showed them a new way to work in agile and established proper design ops and usage of Experience Design across product ceremonies. Our Fintech client is now a multi-designer program and work that designers want to work on. In other words, Tera has delivered on all the things Experience Design brings to the table when we’re doing it right. Big impact and a culture shift within our client’s walls.”
“I had the privilege of working alongside Tera on the Slalom Build XD leadership team. Her creativity, innovation, and depth and breadth of knowledge – in human-centered design and beyond – are evident in every task she undertakes. Tera also consistently brings a balanced and insightful perspective to everything she does, making her a go-to person for honest, non-nonsense, and well-rounded advice. Her innate empathy also adds a wonderful human touch to her leadership style, and that same compassion shines through in every interaction with her. Tera’s exceptional qualities as a detail-oriented, balanced, knowledgeable, insightful, empathetic, and compassionate professional are an asset to any team.”
“Tera is an exceptional Designer Director who has demonstrated remarkable skills in the field. With a strong sense of empathy, Tera is able to understand users’ needs and create experiences that resonate with them on a deep level. Tera’s ability to quickly grasp new concepts and technologies makes her an invaluable asset to any team. Her determination and drive ensure that they consistently deliver high-quality work, even in challenging circumstances.”
“I had the pleasure of working closely with Tera at Slalom Build for almost three years. During that time, I got to see first-hand how she expertly uses her skills and experience to drive collaboration, taking loosely formed ideas and turning them into tangible visions. She's an excellent Experience Design Lead, and a passionate user advocate and champion. Her drive to improve her own skills and those of others is inspiring, and I have learnt a lot from her. Her deep interest in technology is reflected in the energy and effort she puts into researching and exploring new ideas and approaches. She brings a so much value and expertise to any organization and project.”
“Tera stands out as one of the most caring leaders I've had the privilege of working with throughout my career. Her empathy is founded on a profound comprehension of the human journey and a genuine curiosity about people and experiences. Her leadership leaves those she impacts (including me) with a sense of being cared for (professionally and personally). I am sincerely appreciative of her contributions to our teams at Slalom Build, and I eagerly anticipate a chance to work with her again.”